ACCESS

We are located within a few minutes walk from Wahroonga railway station. There is a lift from the ground floor and the basement carpark. Parking within easy walking distance is also available in the council carpark between Redleaf Avenue & Coonanbarra Road.

APPOINTMENTS

A standard consultation is 15 minutes. Please phone for an appointment with the doctor of your choice or book on-line. We ask that you make a separate appointment for each member of the family who wishes to be seen. Please ask for a longer appointment  if you require a Pap smear,  Mental Health or other Health Care Plan, Insurance Medical, minor surgery, or a complicated consultation.

People with urgent medical problems, sick babies and young children will be seen on the day on which they ring. The receptionists understand this and will always fit you in with one of the doctors.

In providing the best possible standard of care, there may be times when we are unable to keep with our appointment schedule. We apologise for any inconvenience this may cause but please be assured that you too will be seen if a medical emergency arises.

DISABILITY FACILITIES

The practice provides wheelchair access to all areas. Disabled parking is available in the basement and we have a wheelchair available if required.  There is a unisex wheelchair accessible toilet on the ground floor for patients with disabilities.

EMAIL

Our doctors do not discuss health issues with patients via email, SMS or fax. Please make an appointment.

HOUSE CALLS

All the doctors make home and nursing home visits to regular patients of the practice, who live in the local area. Requests should only be made if you are too ill to come to the surgery. Please phone for a visit early in the day. The visit will be done between morning and afternoon surgeries if possible. Non-urgent visits will be made as time allows, at the doctor's discretion.

PATIENT FEEDBACK

WFMP is constantly striving to improve the quality of services for our patients. We welcome your feedback and suggestions.  Please speak to your doctor or a staff member, or use the Suggestion Box in the waiting area.

If you are concerned with any aspect of our service, please speak to the practice manager.

PATIENT IDENTIFICATION

In order to ensure we identify our patients correctly, you will be asked to verify your name, address & date of birth each time you book an appointment.

PHONE CALLS

We ask that you minimise calls to the doctors. Telephone calls interrupt consultations and inconvenience patients being seen. The doctors  return phone calls as time permits; priority is given to urgent messages. Calls may not be returned until after the end of surgery or within 3 working days for non urgent requests. In many cases our staff will be able to help you. Please inform the receptionist if you have an urgent medical problem.

PRIVACY

WFMP is bound by National and State laws governing privacy. We collect the minimum amount of personal information that is needed for us to provide optimum health care and for billing purposes.

All patient information and medical records are kept strictly confidential. Reception staff do not have access to your computerised clinical records.  A copy of our Personal Information Privacy Policy is available on the link below (and at the reception). This policy contains information about the collection, use and disclosure of your personal information.

View our full privacy policy

 

REMINDER SYSTEM

Our practice is committed to preventive care. You have the option of registering to receive reminder notices regarding health care services appropriate to your care. Your doctor can explain this service.

ROOMS FOR RENT

Wahroonga Family Medical Practice is a well established and highly regarded practice that has been serving the community for over 70 Years , newly renovated in the most– a superb location that has on site parking available and is near public transport and convenient for patients.
Room Rates

  • Starting from $225 + GST per half day session
  • Full time room usage currently available
  • Admin/reception support available

If you are interested please contact Suzanne via email –
manager@wahroongagp.com.au

TEST RESULTS

In general, the doctors do not discuss test results over the phone. Please book a follow-up appointment to discuss pathology tests and X-rays results.

TRANSLATOR SERVICES

Except in emergency situations, patients who are unable to speak English are encouraged to use the services of an interpreter rather than a friend or family member during the consultation. Please tell the receptionist if you need an interpreter to be booked and ask for a longer appointment.

We use the National Relay Service to communicate over the phone with our patients who are Deaf.